Terms of Service

Last revised: 31 May 2026

The terms and conditions provided below govern your use of hardheart.com and its features, as well as any other Hard Heart branded or co-branded websites and applications (including sub-domains, international versions, widgets, mobile versions, and mobile apps) (the "Website") operated by Hard Heart ("Company," "we," "us," or "our"). By accessing and using the Website, you agree, without limitation or qualification, to be legally bound by these terms and conditions. If you fail to comply with these terms and conditions, your permission to use the Website automatically terminates, and we may terminate your use of the Website, block or otherwise bar you from future use of the Website, and take any other action we deem necessary and appropriate, whether in law or in equity.

Company reserves the right to modify these terms and conditions from time to time, at our sole discretion, and any such changes are effective immediately upon posting to the Website.

1. Use of the Website

You agree not to use the Website for any action or communication that is unlawful, prohibited by these Terms and Conditions, false, misleading, intimidating, threatening, harassing, defamatory, obscene, indecent, infringing, unsolicited and commercial, soliciting the performance of any illegal activity, or infringing upon the rights of Company or any third party.

You agree not to interfere, or attempt to interfere, with the operations of the Website, or to use any device or software that will interfere, or attempt to interfere, with the operations of the Website. You agree not to take any action that imposes an unreasonable or disproportionately large load on the infrastructure of the Website or any systems or networks connected to the Website.

You agree not to distribute in any medium any part of the Website or use any part of the Website for commercial use except as authorized by these Terms and Conditions. You agree not to alter or modify, or attempt to alter or modify, any part of the Website except as authorized by these Terms and Conditions.

You agree not to probe or test the vulnerability of the Website or any network connected to the Website, nor breach the security or authentication measures on the Website or any network connected to the Website. You agree not to attempt to gain unauthorized access to any portion of the Website or any systems or networks connected to the Website. You agree not to interfere or attempt to interfere with the use of the Website by other users.

2. User Submissions to the Website

Any communication (including product ratings or reviews) which you post or submit to the Website is considered to be non-confidential and public. You retain all intellectual property ownership of your submissions. By posting or submitting communications to the Website, you automatically grant Company a royalty-free, perpetual, irrevocable, worldwide, non-exclusive license to use, reproduce, modify, publish, edit, translate, distribute, perform, and display the communication alone or as part of other works in any form, media, or technology whether now known or hereafter developed, and to sublicense such rights through multiple tiers of sublicensees.

You hereby represent and warrant that you are the sole author of any content (including product reviews) you post or submit to the Website, and that such content does not infringe upon the copyright or other intellectual property rights of any person or entity.

Company reserves the right to modify, edit, or delete any content on the Website, including user profiles and other content submitted by users.

3. User Accounts and Security

As a user of the Website, you may receive or establish an account ("Account"). You should not reveal your Account information to anyone except your authorized representatives, nor use anyone else's Account. You are entirely responsible for all activities that occur on or through your Account, and you agree to immediately notify Company of any unauthorized use of your Account or any other breach of security.

In order to maintain the integrity of the account information on the Website, you agree that: (i) you will not provide any false personal information; (ii) you will not create an account for anyone other than yourself without permission; (iii) if we suspend or close your account, you will not create another one without permission; (iv) you will keep your contact information accurate and up-to-date; and (v) you will not transfer your account to anyone without first obtaining our written permission.

5. Products, Pricing, and Availability

Prices and availability of products or services are subject to change at any time at Company's sole discretion. We reserve the right to limit quantities, discontinue any product, and correct any errors, inaccuracies, or omissions, including after an order has been submitted.

Hard Heart products are made in limited runs. Certain pieces, including our sealed Editions, are produced in strictly limited numbered quantities and are not restocked or reissued once sold. All product images are intended to represent the pieces as accurately as possible; because our pieces are oxidized and finished by hand, slight natural variations in finish, tone, and detail are normal and are not considered defects.

6. Electronic Signatures and Contracts

Your use of the Website includes the ability to enter into agreements and to make transactions electronically. YOU ACKNOWLEDGE THAT YOUR ELECTRONIC SUBMISSIONS CONSTITUTE YOUR AGREEMENT AND INTENT TO BE BOUND BY AND TO PAY FOR SUCH AGREEMENTS AND TRANSACTIONS. YOUR AGREEMENT AND INTENT TO BE BOUND BY ELECTRONIC SUBMISSIONS APPLIES TO ALL RECORDS RELATING TO ALL TRANSACTIONS YOU ENTER INTO ON THIS WEBSITE, INCLUDING NOTICES OF CANCELLATION, POLICIES, CONTRACTS, AND APPLICATIONS.

7. Consumer Rights (European Union)

If you are a consumer resident in the European Union, you have certain statutory rights that these Terms do not limit or exclude, including rights relating to the conformity of goods and, where applicable, the right to withdraw from a purchase within the legally required period. Nothing in these Terms affects your mandatory rights under applicable EU and Portuguese consumer protection law. Details on returns, withdrawals, and refunds are set out in our Returns & Refunds policy.

8. Limitations on Liability

The material on the Website may contain inaccuracies or typographical or other errors. Company makes no representations about the accuracy, reliability, completeness, or timeliness of the material on the Website. Use of the Website and any information contained therein is at your own risk. The content of the Website may or may not be periodically updated or revised at any time. These Terms and Conditions shall apply with equal force to any and all such updates or revisions.

COMPANY DOES NOT WARRANT THAT THE WEBSITE WILL OPERATE ERROR-FREE OR THAT THIS WEBSITE OR ITS SERVER ARE FREE OF COMPUTER VIRUSES OR OTHER HARMFUL COMPONENTS. The Website and its content are delivered on an "as-is" basis. Company reserves the right to change or discontinue any or all content or features of the Website or services offered through the Website without notice.

To the fullest extent permitted by applicable law, Company disclaims all warranties, express or implied, including any warranties of accuracy, non-infringement, merchantability, and fitness for a particular purpose. Nothing in this section limits any non-waivable statutory rights you may have as a consumer.

9. Disclaimer of Damages

To the fullest extent permitted by applicable law, in no event shall Company, its officers, directors, employees, agents, or affiliates be liable to you for any direct, indirect, incidental, special, punitive, or consequential damages. You agree that the liability, if any, of Company arising out of any legal claim connected to the Website is limited to the amount you paid Company for the product or service giving rise to the claim. This limitation does not apply to liability that cannot be excluded or limited under applicable law.

10. Indemnity

You agree to indemnify, defend, and hold harmless Company, its officers, directors, employees, agents, and affiliates from and against any and all claims, damages, obligations, losses, liabilities, costs, and expenses (including, but not limited to, legal and accounting fees) resulting from your use or misuse of the Website or your breach of these Terms and Conditions.

11. Copyrights and Trademarks

The Website is owned and operated by Company. Unless otherwise specified, the Website contains materials and information, in various formats, including but not limited to images, illustrations, photographs, graphics, videos, audio, software, data, and text that are the sole property of Company. ALL RIGHTS RESERVED. The copyright and other proprietary rights and interests in all of this information are owned by Company, our affiliates, or someone who has granted Company a license to use the information or materials.

You may view, download, print, and retain a copy of pages of the Website only for your personal use. Except as expressly authorized in these Terms and Conditions, you may not use, download, upload, copy, print, display, perform, reproduce, republish, license, post, transmit, or distribute any information from the Website in whole or in part without our prior written consent. Requests for any such consent should be directed to jitduu@superbee.my.

The trademarks, service marks, and logos displayed on the Website, including "Hard Heart," are trademarks of Company. No license or right to use any trademark contained on the Website is granted to you, and any use of any such mark is expressly prohibited unless you obtain prior written authorization from Company.

12. Notices and Procedures for Making Claims of Copyright Infringement

Company respects the intellectual property of others and asks you to do the same. If you believe that your work has been copied in a way that constitutes copyright infringement, please provide Company with the following information:

• A physical or electronic signature of the person authorized to act on behalf of the owner of the copyright that is allegedly infringed;
• A description of the copyrighted work that you claim has been infringed;
• A description of where the material that you claim is infringing is located on the Website;
• Your address, telephone number, and email address, and all other information reasonably sufficient to permit Company to contact you;
• A statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law; and
• A statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or are authorized to act on behalf of the owner.

Notices should be directed to: jitduu@superbee.my.

13. Privacy

Except as otherwise expressly provided for in these Terms, your use of the Website and provision of any information is subject to Company's Privacy Policy, which is expressly incorporated into these Terms and Conditions.

14. Third-Party Websites

The Website may contain links to other websites, which may or may not be controlled, operated, affiliated, or hosted by Company. The inclusion of any such link on the Website does not mean, nor should it be construed to mean, that such website is affiliated with Company, unless such affiliation is specifically stated. We make no representations or warranties, nor do we assume any responsibility, with regard to any other website that you may access through the Website.

15. Termination

If you fail, or if Company suspects that you have failed, to comply with any of the provisions of these Terms and Conditions, Company, at its sole discretion and without notice to you, may: (i) terminate your Account, and you will remain liable for all amounts due up to and including the date of termination; and/or (ii) preclude your or any user's access to the Website (or any part thereof).

Company reserves the right to modify, suspend, or discontinue the Website (or any part or content thereof) at any time with or without notice to you, and Company will not be liable to you or to any third party should it exercise such rights.

16. Governing Law

These Terms and Conditions, and any disputes arising out of or related to the use of the Website or these Terms and Conditions, will be construed and governed in accordance with the laws of Portugal, without regard to its conflict of laws principles. Subject to any mandatory consumer protection rules that grant you the right to bring proceedings in your country of residence, the courts of Portugal shall have jurisdiction over any such dispute.

17. Dispute Resolution

If you are a consumer resident in the European Union, you may also access the European Commission's Online Dispute Resolution platform at ec.europa.eu/consumers/odr. We are, however, always happy to try to resolve any issue with you directly first — please contact us before initiating any formal proceedings.

18. Entire Agreement

These Terms and Conditions and the incorporated Privacy Policy represent the entire agreement between Company and you with respect to the use of the Website. No agency, partnership, joint venture, or employer-employee relationship is intended or created by these Terms and Conditions.